Support

What you need to know before using us

How long does a transaction take?

Depending on the urgency of your transfer, you can choose to pay us immediately and have the funds sent out the same day. Alternatively, if your funds are coming from abroad you may want to give yourself more time to send the funds to our account. The length of the entire process depends on the currencies involved, as well as your chosen payment method. You should also factor in any bank or public holidays, as this may delay the payment process.

How much can I transfer with Currency Solutions?

Our customers can make transfers from £100 using our online platform up to a maximum of £20,000 (for business customer it's £500 min to £50,000 max) or the equivalent in other currencies. If your transaction exceeds the maximum online limit or you prefer to make transfers over the phone, our dedicated currency specialists can help you on 020 7740 0000.

Currencies we support

At Currency Solutions we support a wide variety of currencies such as; US Dollar, EUR – Euro, AUD - Australian Dollar, CAD - Canadian dollar, CZK - Czech koruna, DKK - Danish krone, HKD- Hong Kong dollar, HUF - Hungarian forint, ILS - Israeli shekel, JPY - Japanese yen, NZD - New Zealand Dollar, NOK - Norwegian Krone, PLN - Polish Zloty, ZAR - South African Rand, BRL - Brazilian Real.

We can send payments to any countries around the world with the exception of countries where international sanctions have been imposed.

Can I make repeat currency transfers?

You can fix the rate and get more for your money with us by repeating transfers. We offer forward contracts which allow you to lock in a rate today for future use.


Security and Regulations

Is my money safe with you?

Security of client funds is our top priority. Our reputation is built on ensuring our customers feel safe when using our services. Currency Solutions Ltd is authorised and regulated by the Financial Conduct Authority.

Do you have client segregated accounts?

All our client money is transacted through segregated accounts under your name through our banking partners. This is important because it means your funds are separate from the company's money. So in the unlikely event that any problem should arise within our business your funds will be sent back to you immediately.

What is Currency Solutions’ financial position?

Currency Solutions is in a very strong financial position. We’ve been profitable every year since we began in 2003. One major advantage we offer our clients is because we’re authorised by the Financial Conduct Authority to sell derivatives, we are required to hold significantly higher levels of cash within the business. This guarantees our clients one of the highest levels of security available.


How does it work

How do I keep track of a transfer in progress?

You will receive notifications when we have received your funds, when the funds are processed and when the funds are sent to your beneficiary.

Will I use the same dealer for all my currency transfers?

If you wish to use the same dealer then of course you will be able to request that, we want our clients to be satisfied so if you were impressed with one specific dealer and wish to use them again then it won’t be a problem at all providing they are in the office when you need them. All of our brokers are friendly and happy to help so whoever you are through to will provide a quality service in order to make your transfer quick and efficient.

Do you accept cash payments or cheques?

We do not accept cash payments or cheques. We do accept bank transfers.


Registration Process

How do I open an account with you?

Click on the sign up link at the top right hand corner of the screen and complete the online registration form. Once this is submitted an account executive will contact you within the hour. Alternatively, give us a call and we can talk you through the whole process. It's free to open an account. Once your account is open, there is no obligation to trade with us, but having it ready will allow you to trade whenever you want without any unnecessary delays.

What identification documents will I need to provide?

If requested by our registration team, we require a copy of your passport or driving license. This is to check your full name, date of birth, and to perform our independent security checks. This is a requirement by law, in line with FCA regulation. Your personal data is always used in full compliance with the Data Protection Act 1998 to ensure your privacy is protected. The disclosure and use of all personal information held by the company is governed by UK legislation. In addition Currency Solutions is also registered with the Information Commissioner’s Office (ICO) which is a UK independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

How do you keep my details safe?

When your personal details are sent through to us at Currency Solutions they are only used for security checks and are used to ensure compliance with the Data Protection Act 1998 and in the interests of privacy, customer confidence and good customer relations, the disclosure and use of information held by the Company is governed by UK legislation. As well as this we are registered with the Information Commissioner's Office (ICO)​ which is UK independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. So there are no worries about your details wandering off anywhere!

What is electronic verification?

The majority of our UK customers can be electronically verified and do not require any additional forms of documentation. A small minority and non-UK customers that cannot be automatically verified will require manual identification and address verification.


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Awards

TrustPilot Best in “Money” category 2016, MoneyTransferComparison
Service Excellence Award 2016, Customer Experience Awards Finalist 2016.