Frequently asked questions

• Getting started
  • How long does it take to open a multi-currency account with Currency Solutions?
  • What identification documents are required by Currency Solutions?
  • Can someone talk me through the transfer process?
  • What are my transaction limits with Currency Solutions?
  • What payment methods are accepted by Currency Solutions?
  • How does Currency Solutions verify my identity?
  • Do I need to set up a separate bank account?
  • How do I keep track of a transfer with Currency Solutions?
  • Will I have the same dealer for all my currency transfers with Currency Solutions?
• Supported currencies
  • What currencies does Currency Solutions support?
• Payments
  • How do I know you have received my money with Currency Solutions?
  • When will my payment arrive with Currency Solutions?
  • How can I check the status of my payment?
  • How will I know when my beneficiary has received payment with Currency Solutions?
• Security & privacy
  • How does Currency Solutions use Electronic Identity Verification?
  • I've received a PIN from Currency Solutions. What is it?
  • What fees does Currency Solutions charge?
  • Are there any third-party fees associated with Currency Solutions' international payments?
  • How does Currency Solutions make money on foreign exchange contracts?
  • What happens if I fail to pay Currency Solutions on time?
• Account management
  • How can I reset my password?
  • How can I update my account details?
  • How do I reactivate my Currency Solutions account?
  • I want to close my Currency Solutions account. How can I proceed?
  • How can I make a complaint with Currency Solutions?